Shipping policy

 

Shipping Policy

Welcome to Helpables.shop! We strive to deliver your orders efficiently and ensure a smooth shipping experience. Please review our shipping policy below for details on how we handle shipping.

1.Order Processing
- Processing Time: Orders placed on Helpables.shop are processed within 2-7 business days. Each product is made to order, which requires a little extra time.
- Order Confirmation : After placing your order, you will receive an order confirmation email. You will also receive a notification once your order has been shipped, including tracking information.

2.Shipping Times & Methods
- Shipping: 2-5 business days
  

Note: Shipping times can vary depending on the destination and other factors beyond our control, such as customs processing or carrier delays.

3. Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We aim to provide affordable shipping rates.
- Free Shipping: Occasionally, we offer promotions that include free shipping on qualifying orders.

 4. Customs, Duties & Taxes
- International Orders: Your order may be subject to customs duties and taxes, which are determined by your country’s customs office. These fees are the responsibility of the customer and are not included in our shipping charges. Please check with your local customs office for more information.

 5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package and stay updated on its delivery status.
- Please note that tracking information may take some time to update, especially for international shipments.

6. Shipping Delays
- We do our best to ensure timely delivery of your orders. However, delays may occur due to factors beyond our control, such as weather, customs clearance, or unexpected carrier delays. We appreciate your patience in these situations.

 7. Lost or Stolen Packages
- If your package is marked as delivered but you cannot locate it, please contact us at cliqueadmin@helpables.org mail to:cliqueadmin@helpables.org. While we are not responsible for lost or stolen packages after delivery, we will work with you and the carrier to resolve the issue as best as we can.

 8. Incorrect Shipping Information
- Please ensure your shipping address is accurate before placing your order. If you realize there is an error, contact us immediately at cliqueadmin@helpables.org mail to:cliqueadmin@helpables.org. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Returns and Exchanges
- For details on how to return or exchange an item, please refer to our Return Policy

10. Contact Us
- If you have any questions or need assistance with your order, please don’t hesitate to reach out to us at cliqueadmin@helpables.org mail to:cliqueadmin@helpables.org. We’re here to help!